Helpdesk Management & Support
All service calls are managed centrally from our office based in Bamako Omole , Lagos . The approach adopted by DSCS combines proactive and reactive Management, using
the latest System Quickbase, which is tailored to meet the needs and requirements, of the intended business and the customer.
We currently have 5 (five) help desk staff managing the day to day services, and they benefit from an ongoing scheduled training, With all new staff,training is provided, along with better practices.
All our field Service and support Engineers are trained to a very high level, along with grading and company certification, they are supported by field team leaders and helpdesk support engineer (Tiger-Teams).